Our Privacy Promise
At TapChow, we believe your food choices and location details are personal. We only collect the information necessary to fulfill your orders, process payments securely, and deliver your meals on time. We never sell your personal data.
1. Introduction & Scope
TapChow ("we", "us", or "our") is operated by BitBiz Nigeria Limited. This Privacy Policy explains how we collect, use, disclose, and protect personal information belonging to customers, restaurant owners, branch staff, and delivery partners who interact with the TapChow application, website, and related operations.
By downloading, registering, or using our services, you consent to the collection and use of your information as outlined in this policy, in accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection guidelines.
2. Information We Collect
Depending on how you use our platform, we collect different types of personal and operational information:
Account & Profile Details
Your name, email address, phone number, and account password. For restaurant partners, we also collect legal business documentation, bank details, and KYC credentials.
Delivery & Location Data
Physical delivery addresses, saved coordinates, and precise GPS location mapping to coordinate orders from restaurants to your door.
Payment Information: Financial transactions are processed via our PCI-DSS compliant partner Paystack. TapChow does not store or keep raw credit card numbers or banking passwords on our local servers.
3. How We Use Your Information
We process personal data to provide a seamless local meal ordering experience:
- Fulfillment: Sending orders to kitchen branches, coordinating riders, and tracking delivery status.
- Communication: Sharing receipt emails, order status changes, and critical product alerts.
- Security: Detecting fraud, resolving payment anomalies, and verifying branch accounts.
- Improvement: Analysing location usage, traffic bottlenecks, and popular food categories to optimize our platform.
5. Security & Data Retention
We use secure industry practices, including Transport Layer Security (TLS/HTTPS) for all data transfers and server-side encryption for databases, to protect your details.
Personal data is retained only for as long as your account remains active or as required by law to maintain transactional history and resolve billing disputes. When accounts are deleted, personal markers are anonymized or removed within 30 days.
6. Your Rights & Choices
Under the Nigeria Data Protection Act and NDPR guidelines, you hold the following rights:
8. Contact Us & Support
For any privacy questions, data requests, or policy feedback, please contact the BitBiz Data Officer directly: